Effective Date: 11 February 2025

Locks and Lure Hair (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you interact with our website (locksandlurehair.com), services, and SMS communications.

Information We Collect

We may collect the following types of personal information:

  • Personal Identifiable Information (PII): Name, email address, phone number, mailing address, and payment details.
  • Account & Transaction Information: Purchase history, order details, and account preferences.
  • Device & Usage Information: IP address, browser type, device identifiers, and interactions with our website.
  • SMS & Communication Preferences: If you opt into our SMS service, we collect your phone number and communication preferences.

How We Use Your Information

We use the collected information to:

  • Provide and manage our services, including order processing and appointment scheduling.
  • Send SMS messages, including appointment reminders, order notifications, and promotional offers (if opted in).
  • Improve user experience by analyzing site interactions and customer preferences.
  • Ensure compliance with legal obligations and prevent fraud.

Who We Share Your Information With

Locks and Lure Hair does not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share data with:

  • Service Providers: Third-party vendors who assist with payment processing, shipping, and customer support.
  • Legal Authorities: If required by law, subpoena, or to protect our rights and customers.

SMS Consent & Privacy

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Locks and Lure Hair LLC. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://locksandlurehair.com/privacy-policy-2/. Message HELP for help. Reply STOP to any message to opt out.  SMS consent or phone numbers collected for SMS purposes will not be shared under any circumstances for marketing purposes.

Data Security & Retention

We implement security measures to protect your data against unauthorized access. Personal information is retained as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights & Choices

  • Opt-Out: You may unsubscribe from emails and SMS messages anytime.
  • Access & Correction: You can update or request deletion of your data by contacting us.
  • Cookies & Tracking: You can disable cookies in your browser settings to limit tracking.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services signifies acceptance of the revised terms.

Contact Us

For any questions regarding this Privacy Policy, please contact us:
📧 Email: Info@locksandlurehair.com
📞 Phone: 323-739-4441‬
🌐 Website: locksandlurehair.com

By using our website and services, you agree to this Privacy Policy.