Effective Date: 11 February 2025
By opting into SMS communications from Locks and Lure Hair, you agree to receive text messages from us regarding your interactions with our business. These messages may include, but are not limited to:
- Appointment confirmations, reminders, and rescheduling notifications
- Order updates, shipping notifications, and delivery confirmations
- Promotional offers, exclusive discounts, and new product announcements
- Customer service and support communications
Message Frequency & Charges
- The number of messages you receive will vary based on your interactions with us and your preferences.
- Standard message and data rates may apply as per your mobile carrier’s terms. Locks and Lure Hair is not responsible for any charges incurred.
- SMS messaging is provided on an “as-is” basis, and delivery is not guaranteed.
Opt-Out & Consent Management
- You may opt out of receiving SMS messages at any time by replying STOP to any message. Once you opt out, you will no longer receive text messages from us unless you re-subscribe.
- If you wish to receive assistance or have any questions, reply HELP for support, or contact us directly at Info@locksandlurehair.com or call 888-929-6483.
- You can also visit our website at locksandlurehair.com for additional support.
User Responsibilities
- By providing your mobile number and opting in, you confirm that you are the rightful owner of the number and have the authority to consent to receive text messages.
- You agree not to use our messaging service for any unlawful, fraudulent, or abusive purposes.
Privacy & Data Usage
- Your privacy is important to us. We will never sell, share, or distribute your phone number or personal information to third parties without your explicit consent, except as required by law.
- For more details on how we collect, store, and use your data, please review our Privacy Policy.
- By subscribing to our SMS service, you acknowledge and agree to our Terms of Service.
Changes to SMS Terms & Conditions
Locks and Lure Hair reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on our website, and continued use of our SMS service constitutes acceptance of the revised terms.
If you have any concerns or questions about our SMS Terms & Conditions, please reach out to us at Info@locksandlurehair.com, call 888-929-6483, or visit locksandlurehair.com.
Shipping & Returns
Welcome to Locks and Lure Hair. We take pride in providing ethically sourced, premium hair extensions that are tailored to elevate your beauty with confidence. Please review our shipping and return policies below.
Shipping Policy
Processing Time
All orders are processed within 1–3 business days (Monday–Friday). Orders placed after 5:00 PM or on weekends/holidays will begin processing on the next business day.
Shipping Carriers
We ship via FedEx and UPS for fast and reliable service.
Shipping Methods & Estimated Delivery Times
- Standard (FedEx/UPS Ground): 3–7 business days
- Expedited (2-Day Shipping): 2 business days
- Overnight Shipping: 1 business day (where available)
Shipping Costs
- Free Standard Shipping on U.S. orders over $250
- Flat rate or real-time shipping costs calculated at checkout for all other orders
Pre-Orders
Some items may be available on a pre-order basis. These require 10–14 business days for fulfillment before shipping. If your order includes both in-stock and pre-order items, we may ship them together unless requested otherwise.
Order Tracking
Once shipped, you’ll receive an email with a tracking number from FedEx or UPS to monitor your delivery in real time.
Return & Exchange Policy
Due to the hygienic nature of our products, we accept returns and exchanges only under the conditions outlined below.
Eligible Returns
We accept returns within 7 days of delivery if the product is:
- Unused, unwashed, and unaltered
- In original packaging, with all tags and seals intact
- Accompanied by proof of purchase
Non-Returnable Items
- Opened or used hair extensions
- Custom or pre-ordered items
- Clip-ins with broken security seals
- Final sale or clearance products
Damaged or Incorrect Items
Please report any damaged or incorrect orders within 3 days of delivery to receive a replacement or refund.
Return Process
- Contact support@locksandlurehair.com with your order number and reason for return
- Await approval and a Return Authorization Number (RAN)
- Ship item back using a trackable method
- Upon inspection, a refund or exchange will be issued
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
Refunds
Approved refunds are issued to the original payment method within 7–10 business days after we receive and inspect the return.
Questions?
We’re here to help.
📧 support@locksandlurehair.com
📞1+ (888) 929-6483